Last Updated on March 27, 2023 by Katie Sisel Distributor
Sisel Product Returns and Sisel Product Guarantees
SISEL PRODUCT GUARANTEE
Sisel offers a 100% 30-day, money-back guarantee (less shipping and 10% restocking fee) to all Preferred Customers, retail customers and Distributors.
Commissions paid out on the returned product will be deducted from the Distributor’s and from the Uplines’ commissions, bonuses, rebates, refunds or
SISEL PRODUCT RETURNS BY PREFERRED CUSTOMERS
Sisel offers Preferred Customers an unconditional 30-day, money-back guarantee.
If, for any reason, a Preferred Customer is dissatisfied with any Sisel product, he or she may return that product to the Company within 30 days, for a replacement, exchange or a full refund of the purchase price (less shipping and 10% restocking fee).
Sisel Product Returns Sisel Product Guarantees
PRODUCT RETURNS BY SISEL DISTRIBUTORS (PRODUCTS PURCHASED FOR PERSONAL CONSUMPTION)
If a Distributor is unsatisfied with any Sisel product purchased for personal use, the Company offers a 100% 30-day, money-back guarantee (less shipping and 10% restocking fee).
If a Distributor wishes to return merchandise exceeding $300, in any 12-month period, the return will be deemed an inventory repurchase and the Company shall repurchase the inventory pursuant to the terms of Section 8.2, and the Distributor’s Agreement shall be canceled.
SISEL RETURNS BY DISTRIBUTORS (PRODUCTS RETURNED BY PERSONAL RETAIL CUSTOMERS)
If a personal retail customer returns a product to the Distributor from whom it was purchased, the Distributor may return it to the Company for an exchange or refund (less shipping and 10% restocking fee).
All products returned by personal retail customers must be returned to the Company within 10 days
from the date on which it was returned to the Distributor along with the sales receipt which the Distributor gave to the retail customer.
SISEL RETURN OF INVENTORY AND SALES AIDS BY DISTRIBUTORS
Upon cancellation of a Distributor’s Agreement, the Distributor may return inventory and sales aids for a refund if he or she is unable to sell or use the merchandise.
A Distributor may only return products and sales aids purchased by him or her that are in resalable condition. Upon receipt of the products and sales aids, the Distributor will be reimbursed 100% of the net cost of the original purchase price(s), less shipping and 10% restocking fee.
If the purchases were made through a credit card, the refund will be credited back to the same account.
The Company shall deduct from the reimbursement paid to the Distributor any commissions, bonuses, rebates or other incentives received by the Distributor which were associated with the merchandise that is returned.
SISEL PROCEDURES FOR ALL PRODUCT RETURNS
The following procedures apply to all returns for refund, repurchase or exchange:
a) All merchandise must be returned by the Distributor or customer who purchased it directly from Sisel;
b) All products to be returned must have a Return Authorization Number which is obtained by calling the Distributor Services Department. This Return Authorization Number must be written on each carton returned.
c) The return is accompanied by:
i) a completed and signed Consumer Return Form;
ii) a copy of the original dated retail sales receipt, and
iii) the unused portion of the product in its original container.
d) Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to Sisel shipping pre-paid. Sisel does not accept shipping-collect packages. The risk of loss in shipping for the returned product shall be on the Distributor. If the returned product is not received by the Company’s Distribution Center, it is the responsibility of the Distributor to trace the shipment.
e) If a Distributor is returning merchandise to Sisel that was returned to him or her by a personal retail customer, the product must be received by Sisel within ten (10) days from the date on which the retail customer returned the merchandise to the Distributor, and must be accompanied by the sales receipt the Distributor gave to the customer at the time of the sale.
SISEL PRODUCT RETURN POLICY
a) Product should not be used if tamper-evident seal is broken or tampered with in any way.
b) A product that is damaged in shipment should be refused at the time of delivery. If unable to return damaged product to the delivery company, the distributor should notify Sisel International Customer Service immediately (within 10 days) and request a return authorization number.
c) A product that is shipped incorrectly due to company error, please notify Sisel Customer Service immediately (within 10 days) and ask for a return authorization number.
d) Sisel International, whenever possible, will replace or exchange damaged or mis-shipped product with a new product. However, when an exchange is not feasible, Sisel will refund the amount of the returned product less shipping and 10% restocking fee. No refund or replacement of product will be made if the conditions of these rules are not met.
Reference: Sisel Policies and Procedures